User Experience (Usability)
The User Experience is a design concept for products and services which focuses on the total interaction of the user with the product or service. Our white paper, How Gossamar makes Sales and Marketing Automation Easy describes our approach to doing this for Inbound Marketing Automation systems.
Usability is a loosely defined term in that it sometimes refers to the study of how people interact with a piece of software or a product or service, and also to how easy the product or service is to use. The Human Computer Interation (HCI) community prefer the term User Experience (UX) as it encompasses the whole cycle of interaction as opposed to simply the use of the product or service. In other words, the evaluation, installation, training and ongoing maintenance of the product or service, in addition to its use.

